English for Call Centre Professionals

English for
Call Centre Professionals

A structured small-group course focused on real customer calls — handling objections, difficult customers, clear explanations, and confident live responses.

About

* Duration: 6 weeks

* Format: Live online

* Group size: 3–4 participants

* Level: B1–C1

* Speaking focus: Tone & Clarity

Is This For You?

This course is designed for:

Customer support agents
Technical support representatives
Sales call agents
Helpdesk operators
BPO professionals

If you already speak English at work but feel pressure during fast calls, difficult customers, or unexpected questions — this course helps you react clearly and confidently in real time.

What we focus on

Instead of general English lessons, we work inside real call scenarios:

Opening and closing calls professionally
Handling objections and complaints
Clarifying misunderstandings
Managing difficult or emotional customers
Explaining technical issues clearly
Staying calm under pressure
Adjusting tone depending on caller

Format

* 2 live sessions per week

* 90 minutes per session

* Short optional exercises
* Practical scenarios & role-play

Certificate

Participants receive a digital certificate confirming successful course completion.

Each certificate is blockchain-verified and includes a QR code for instant validation.

It can be shared with employers or added to LinkedIn.

Week 1

Confident Call Openings

Start calls clearly and professionally. Practice structured introductions and call control language.

Week 2

Clear Explanations

Explain procedures, problems, or solutions simply. Avoid overcomplicating or losing the caller.

Week 1

Confident Call Openings

Start calls clearly and professionally. Practice structured introductions and call control language.

Week 2

Clear Explanations

Explain procedures, problems, or solutions simply. Avoid overcomplicating or losing the caller.

Week 3

Handling Objections

Respond calmly to complaints and resistance. Practice de-escalation language and tone control.

Week 4

Live Reaction & Speed

Improve response time during unexpected questions. Practice thinking and speaking at the same time.

Week 3

Handling Objections

Respond calmly to complaints and resistance. Practice de-escalation language and tone control.

Week 4

Live Reaction & Speed

Improve response time during unexpected questions. Practice thinking and speaking at the same time.

Week 5

Difficult Conversations

Manage emotional callers professionally. Maintain control without sounding defensive.

Week 6

Integration & Confidence

Simulate full-length calls. Integrate tone, clarity, and reaction into smooth conversations.

Week 5

Difficult Conversations

Manage emotional callers professionally. Maintain control without sounding defensive.

Week 6

Integration & Confidence

Simulate full-length calls. Integrate tone, clarity, and reaction into smooth conversations.

What Makes This Different

Most English courses focus on grammar or vocabulary.

This one focuses on live call performance.

You won’t practice random dialogues — you’ll practice the real conversations you handle every day.

What usually changes

By the end of the course, most participants notice

Faster responses on live calls
Clearer explanations
Better emotional control
More confident tone
Reduced stress during difficult conversations

Starts February 28th

Evenings · 18:00–19:30

€240 total 6 weeks • 12 live sessions

That’s €20 per live session.

What do our students say?

Kalina @ASML November 4, 2025

Professionally and always helpful according the needs. interactive lessons and advices consigning my work.

Mateusz June 20, 2025

I scheduled lessons because I needed to prepare for a job interview. He's not only a professional and patient teacher, but also a great coach who helped me get into the right mindset. His feedback was always clear and focused on what I needed, which made our sessions really helpful. I definitely recommend them.

Klaudia June 11, 2025

Great commitment, great teachers.

Leyla June 5, 2025 (edited)

Alex isn’t just a teacher — he’s a complete learning experience. He always comes to class well-prepared, bringing topics related to our own interests and turning them into engaging grammar activities. He’s incredibly kind, respectful, and professional — and always encourages you to speak, no matter your level. His warm attitude and thoughtful teaching style make every session enjoyable and motivating. I’m really grateful to have him as a teacher!

Slawomir June 5, 2025

Very committed with an individual approach.

Rocco June 4, 2025

Fantastic!

Gregorz May 12, 2025

The lessons Alex prepares are perfectly tailored to the needs of the student, interesting and engaging. After each lesson, I feel more and more confident in conversations, especially industry ones. The best tutor ever!

Patrycja @VetExpert May 11, 2025

Alex is a very nice, cultured, and patient teacher. He has a lot of knowledge and is always prepared for joint lessons. He conducts classes in a very friendly atmosphere. If you care about developing your English language skills, learning with Alex will be the perfect choice.

Alex @Binance May 10, 2025

Amazing program! I'm meeting with Alex to prepare for interviews. His approach is very individual! He puts 100 percent of his energy into teaching

David @BST May 6, 2025

Enthusiastic teachers who prepare very well for the lessons and meet the needs of the students. I would highly recommend to take lessons with them.

Samuel @BST May 6, 2025

A great teacher who makes learning with fun. He shows up a way to get better in the things you need. A great Person and a great Teacher!

Platon March 30, 2025

One of the rare tutors who truly treats their work with care and passion. You can feel it’s more than just a job - it’s a calling. Every detail matters: pronunciation, grammar, vocabulary - all carefully guided. There’s a personal touch in every lesson, and it’s simply a joy to learn and talk with such a kind, dedicated person <3

Sylvain March 5, 2025

Alex is an amazing tutor! He always prepares the sessions in advance, making sure everything is personalized to my needs. I've tried several tutors before, and he's by far the most dedicated. You can talk about anything with him, he's truly the best!

Andrzej February 28, 2025

Alex is a very nice person, has a great accent and listens carefully to the student's needs. I recommend 🙂

Andrea February 19, 2025

Amazing tutor, no more words needed.. 🥳

Tadeu February 13, 2025

My goal is to improve my pronunciation, accuracy, and fluency in English, and the conversations with Alex have been perfect for that. All the lessons are super fun, interesting, and personalized, and it's very easy to learn with him. I highly recommend him as a teacher and as a friend 🙂

Martin January 31, 2025

Alex is an excellent teacher who tailored the classes and materials to meet my needs and interests. He is very kind, and his classes are always enjoyable and fun.

Marko January 24, 2025

Simply astonishing person and wonderful teacher. Always keep discussion ongoing but he is able to catch all details. True USA accent very helpful when you want to reach C1 or C2 levels. My honest recommendation to everyone

Cagri January 17, 2025 (edited)

His lessons are always professional, engaging, and fun. He has a talent for explaining even the most complex topics in a simple and easy-to-understand way. The communication during the lessons is excellent – clear audio, high-quality video, and a seamless experience overall. If you want to improve your English with a teacher who is both skilled and makes learning enjoyable, Alex is the perfect choice. Highly recommended...